Privacy Policy

 

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us or otherwise collected by us, offline or online, including through our www.enhancebodyflow.com.au  In this Privacy Policy, we, us, or our means W Melvin Family Trust ABN 71 575 073 597.

Personal Information

The types of personal information we may collect about you include:    

  • Your name

  • Images of you

  • Your contact details, including email address, mailing address, street address, and/or telephone number.

  • Your age and/or date of birth

  • Your credit card details

  • Your demographic information, such as postcode.

  • Information you provide to us through customer surveys.

Details of products and services we have provided and/or that you have inquired about and our response to you.

  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behaviour.

  • Information about your access and use of our Site, including through 
the use of Internet cookies, your communications with our Site, the type 
of browser you are using, the type of operating system you are using, 
and the domain name of your Internet service provider.

  • Additional personal information that you provide to us, directly 
or indirectly, through your use of our Site, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information.

  • Any other personal information requested by us and/or provided by you 
or a third party.

We may collect these personal information directly from you or third parties.

Collection and Use of Personal Information

  • We may collect, hold, use, and disclose personal information for the following purposes:

  • To enable you to access and use our Site, associated applications, and associated social media platforms.

  • To contact and communicate with you

  • For internal record-keeping and administrative purposes

  • For analytics, market research, and business development, 
including to operate and improve our Site, associated applications, 
and associated social media platforms

  • To run competitions and/or offer additional benefits to you

  • For advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider may be of interest to you.

  • To comply with our legal obligations and resolve any disputes 
that we may have.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

Third-party service providers to enable them to provide their services, including (without limitation) IT service providers, data storage, web-hosting 
and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, 
and payment systems operators;

  • Our employees, contractors, and/or related entities

  • Our existing or potential agents or business partners

  • Sponsors or promoters of any competition we run

  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred

  • Credit reporting agencies, courts, tribunals, and regulatory authorities in the event you fail to pay for goods or services we have provided to you.

  • Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings or to establish, exercise, or defend our legal rights

  • Third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you. This may include parties located or that store data outside of Australia.

By providing us with personal information, you consent to disclose your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

How We Treat Personal Information That Is Also Sensitive Information

Sensitive information is a subset of personal information given higher protection under the Australian Privacy Principles. Sensitive information means information about your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information.

Sensitive information includes:

  • An individual's racial or ethnic origin

  • Health information

  • Political opinions

  • Religious beliefs or affiliations

  • Philosophical beliefs

  • Sexual orientation or practices

Your Rights and Controlling Your Personal Information

Choice and Consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using, and disclosing your personal information by this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from Third Parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Restrict: You may restrict the collection or use of your personal information. If you have previously agreed to allow us to use your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to address it.

Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.

We cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

Cookies and Web Beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor's behaviour and collect data about the visitor's viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to Other Websites

Our Site may contain links to other websites. We do not have any control over those websites, and we are not responsible for the protection and privacy of any personal information you provide while visiting those websites. This Privacy Policy does not govern those websites.

Ammendments

We may vary this Privacy Policy at any time and at our discretion by publishing the amended Policy on our Site. We recommend that you check our Site regularly to ensure you know our current Privacy Policy.

For any questions or notices, please get in touch with us at:

W Melvin Family Trust ABN 71 575 073 597

Email: wendy.melvinRN@enhancebodyflow.com.au

Last update: 14/03/25